Welcome to REDWOOD MARKETPLACE LLC.
Below are some of the most frequently asked questions by our customers. If you cannot find the information you need, please feel free to contact our customer service team.
- What products do you sell?
We are a US-based online retailer of home and lifestyle products, specializing in vases and related home décor items.
Our products are suitable for fresh flowers, dried flowers, greenery, and general home décor, making them perfect for living rooms, dining tables, bedrooms, offices, and other spaces.
- Where do you ship?
Currently, we only ship within the United States.
We do not offer international shipping outside the US at this time.
Shipping restrictions or longer delivery times may apply to certain special addresses, remote areas, or military addresses.
- Which shipping carriers do you use?
Depending on the items ordered, the delivery address, and the package details, we may use the following carriers:
USPS
UPS
FedEx
The specific carrier will be determined based on the details of your order.
- How long will it take to receive my order?
Orders typically take 1–3 business days to process.
Once shipped, delivery within the US usually takes about 3–7 business days.
Delivery times may be extended due to holidays, severe weather, peak shipping seasons, or other uncontrollable factors.
- Can I track my order?
Yes.
Once your order has shipped, we will provide you with a tracking number. You can use this number to check the delivery status on the carrier’s official website.
- Can I change my shipping address?
If you notice an error in your shipping address, please contact us as soon as possible.
If the order has not yet shipped, we will make reasonable efforts to update the address for you.
If the order has already shipped, we cannot guarantee that the shipping address can be changed.
- What should I do if the vase I received is damaged?
If your item is damaged during shipping, please contact us immediately.
We recommend keeping the item and its packaging materials, and providing the following:
Order number;
Photos of the damaged item;
Photos of the outer packaging;
Any other information describing the damage.
We will assist you with a refund or replacement based on the specific circumstances.
REDWOOD MARKETPLACE LLC will cover reasonable return shipping costs for confirmed quality issues or shipping damage.
- Can I return an item? Items eligible for return may be submitted for a return request.
As a general rule, items must remain unused and in a condition that allows for resale.
Items that have been used, damaged, or rendered unsuitable for resale due to use are generally not eligible for return.
Please refer to our Refund and Returns Policy for specific return conditions.
- Who pays for return shipping?
Return shipping costs are determined by the reason for the return.
Quality issues or shipping damage:
Reasonable return shipping costs are covered by REDWOOD MARKETPLACE LLC.
Non-quality issues:
Return shipping costs are the responsibility of the buyer.
- How long does a refund take?
Once we receive the returned item and complete our inspection, we will process the refund within 3–5 business days if the item meets the refund criteria.
Refunds will be issued via the original payment method.
After the refund is processed, the time it takes for funds to appear in your account may vary depending on your bank, credit card company, or payment service provider.
- How do you protect my payment information?
All online transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
We do not store full credit card numbers or CVV/CVC security codes on our own servers.
- Will my personal information be sold?
No.
We do not sell your personal information.
To fulfill orders and provide services, we may share relevant information—only to the extent necessary—with payment service providers, logistics companies, and other essential service providers.
- How long is my order information kept?
Personal data related to orders is generally retained for 7 years after order completion for purposes such as after-sales service, refunds, accounting, taxation, dispute resolution, and other legitimate business or legal purposes.
Once the applicable retention period expires, we will delete, anonymize, or securely dispose of information that is no longer needed, in accordance with applicable laws.
- What privacy rights do California residents have?
If you are a California resident, you may have privacy rights—such as the right to access, delete, or know how your personal information is used—subject to applicable laws.
We do not sell your personal information.
To submit a California privacy request, please contact:
info@redwoodmarketplace.org
We recommend including “California Privacy Request” in the email subject line.
- How can I contact you? If you have any questions regarding products, orders, shipping, returns, or other matters, please feel free to contact us:
Phone: +1 719-679-6603
Email: info@redwoodmarketplace.org
Address:
3254 S VENTURA WAY
AURORA, CO 80013
We are happy to assist you and thank you for choosing REDWOOD MARKETPLACE LLC.