Thank you for choosing REDWOOD MARKETPLACE LLC.
We currently offer shipping services only within the United States; we do not support orders for delivery outside the U.S.
- Shipping Coverage
Our shipping service currently covers addresses within the United States.
We do not currently support:
International shipping
Countries or regions outside the U.S.
Certain special addresses that cannot receive packages
Delivery times may vary for remote areas, military addresses (APO/FPO), or other special addresses within the U.S.
- Shipping Carriers
Depending on factors such as the items ordered, the delivery address, and package dimensions, we may use the following common U.S. carriers:
USPS (United States Postal Service)
UPS
FedEx
We select the appropriate shipping method based on the specific order details. Once your order has shipped, you will typically receive a notification containing tracking information.
- Order Processing Time
Orders generally require 1–3 business days for processing and preparation.
Once the order has been processed and handed over to the carrier, the transit time is typically:
3–7 business days
Therefore, the estimated total time from order placement to delivery within the U.S. is approximately:
4–10 business days
The times listed above are estimates, not guaranteed delivery dates.
- Shipping Delays
Actual delivery times may be affected by the following factors:
Severe weather
Holidays and peak shopping seasons
Carrier operations
Remoteness of the delivery address
Adjustments to shipping routes or logistics networks
Unforeseen transit incidents
If your package is delayed, please first check the latest status using the tracking number. Please contact us if you require further assistance.
- Tracking
Once your order has shipped, we will provide you with a tracking number where applicable.
You can check your package status on the respective carrier’s official website:
USPS — United States Postal Service
UPS — United Parcel Service
FedEx — FedEx
Please note that tracking information may take some time to update after the package has been handed over to the carrier.
- Delivery Address
Please ensure that the name, street address, city, state, and ZIP Code you provide are accurate when submitting your order.
As orders may enter the logistics process immediately after shipping, please contact us as soon as possible if you need to modify the delivery address. We cannot guarantee that the shipping address can be modified after an order has been shipped.
Additional fees may apply for delays, returns, or re-shipments caused by incorrect or incomplete delivery addresses provided by the customer.
- Lost or Damaged Packages
Please contact us as soon as possible if the items you receive show obvious signs of damage from transit, or if the package is marked as delivered but you have not received it.
To assist us in investigating and resolving the issue, please provide:
Order number
Tracking number
Photos of the package and the items
A brief description of the issue
We will assist you in verifying the situation with the relevant shipping carrier based on the specific circumstances.
- Shipping Fees
Applicable shipping fees will be displayed at checkout and are determined based on the items in your order, the delivery address, and the selected shipping method.
If free shipping offers are available for specific items or orders, the information displayed at checkout shall prevail.
- Contact Us
If you have any questions regarding order delivery, tracking, or shipping services, please contact us:
Phone: 719-679-6603
Email: info@redwoodmarketplace.org
Address:
3254 S VENTURA WAY
AURORA, CO 80013
We currently offer shipping services within the United States only. Thank you for your understanding and support.