Welcome to the website operated by REDWOOD MARKETPLACE LLC (hereinafter referred to as “we”, “our”, “our”). By accessing, browsing or using this website, and by purchasing any products through this website, you agree to be bound by the following terms and conditions.
Please read these Terms carefully before using this website or placing an order to purchase products.
- Product sales
All products offered on this website are for one-time sale only.
Completed merchandise sales do not provide reuse, continuing service, or other forms of ongoing sales benefits unless the product suffers from manufacturing defects, damage caused in transit, or otherwise required by applicable law.
The specific price, specifications, pictures and description of the product are subject to the information displayed on the website when placing an order.
We reserve the right to modify product information, prices, inventory and sales conditions at any time to the extent permitted by law.
- Product quality and defects
We will use reasonable efforts to ensure that the product information displayed on the website is accurate and that the products are sold in accordance with normal commercial standards.
If the product you receive has obvious manufacturing defects or transportation damage, please contact us promptly after discovering the problem and provide order information and necessary photos or other supporting materials.
After verification, we may provide replacement, refund or other appropriate solutions depending on the specific situation.
Nothing in these Terms is intended to exclude or limit the non-waivable rights of consumers under applicable law.
- Orders and Payments
When you submit an order through this website, you confirm that the order and personal information you provide are accurate and valid.
We reserve the right to cancel or reject orders for the following reasons to the extent permitted by law:
Insufficient product inventory;
There are obvious errors in product prices or information;
Suspected fraudulent or unauthorized transactions;
Payment was unsuccessful;
Other reasonable business or security reasons.
All orders are subject to payment before they can be processed.
Product prices and applicable delivery charges displayed on the website will be confirmed on the checkout page.
Payments may be processed through third-party payment providers. We do not store full credit card numbers or CVV/CVC security codes on our servers.
- Intellectual Property Rights
All content on this website, including but not limited to:
website text;
product description;
Product pictures;
graphics and design;
Trademarks, brand names and logos;
website layout;
page design;
Software and other content;
are the property of REDWOOD MARKETPLACE LLC or the relevant rights holders and are protected by applicable United States and other intellectual property laws.
No individual or entity may copy, modify, distribute, sell, publicly display, reproduce or commercially use the protected content of this website without our prior written permission or that of the relevant rights holder.
You may browse and use this website for your personal, non-commercial shopping purposes, but you may not infringe our intellectual property rights in any way.
- User usage rules
You agree not to:
Use this website to engage in any illegal activity;
Attempt to gain unauthorized access to Website systems or other user accounts;
Interfere with the normal operation of the website;
Upload malware or other harmful programs;
Use automated programs to crawl website content at scale;
Pretend to be someone else’s identity or provide false information;
Purchasing goods fraudulently or otherwise improperly.
If we reasonably believe that conduct violates these Terms or may harm the interests of the Site, the Company, or other users, we may take appropriate action to the extent permitted by law.
- Third-party services
This website may use third-party services, including but not limited to payment processing, logistics and distribution, website hosting and other business services.
Third-party services may be subject to their own terms of service and privacy policies. For services independently operated by third parties, we are not responsible for their service content, system availability or specific actions beyond the scope of legal provisions.
- Disclaimer
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS CONTENT ARE PROVIDED AS IS.
We will use reasonable efforts to keep the information on the website accurate and timely, but do not guarantee that:
The Website will always operate error-free or uninterrupted;
Website content is always complete, accurate or up-to-date;
There are no technical glitches on the website;
The website is always available.
For events beyond our reasonable control, such as natural disasters, severe weather, network failures, logistics interruptions, government actions or other force majeure events, we may not be able to guarantee the normal performance of relevant services.
- Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REDWOOD MARKETPLACE LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE, THE PURCHASE OR USE OF THE PRODUCTS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY FOR LIABILITIES RELATING TO A PARTICULAR ORDER OR PRODUCT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE RELEVANT CONSUMER WITH RESPECT TO THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
The limitations of liability in these Terms do not apply to the extent that applicable law expressly prohibits the limitation or exclusion of liability.
- Applicable law
These Terms and the relationship between you and REDWOOD MARKETPLACE LLC arising out of this website or product transactions shall, in principle, be governed by the laws of the State of Colorado, USA, without affecting the non-waivable consumer protection rights of consumers under the applicable laws of their state.
If applicable law requires that certain consumer rights be enforced in accordance with the laws of the consumer’s state, those rights will not be limited by these Terms.
- Dispute Resolution
If a dispute arises between you and REDWOOD MARKETPLACE LLC, we encourage the parties to first resolve it through direct communication and good faith negotiation.
If the dispute cannot be resolved through negotiation, the parties may consider the following dispute resolution methods to the extent permitted by applicable law:
Informal negotiation: first communicate and try to resolve via email or other reasonable means;
Mediation: Both parties may voluntarily choose to mediate through a neutral third party;
Arbitration or Court Proceedings: If a dispute cannot be resolved through the above means, it may be resolved through an arbitration institution or court of competent jurisdiction in accordance with applicable law.
Any mandatory arbitration clause, class action waiver, or other clause that limits a consumer’s right to litigate shall apply only to the extent permitted by applicable law and to the extent that such legal requirements are met.
- Modification of terms
We may update these Terms and Conditions based on business changes, website feature adjustments, or changes in applicable laws and regulations.
The updated Terms will be posted on this website and the “Last Updated Date” will be updated to reflect the latest version.
Your continued use of the Site or subsequent purchases after the Terms have been updated constitutes your acceptance of the applicable updated Terms.
- Severability
If any of these Terms are held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in effect to the fullest extent permitted by applicable law.
- Contact us
If you have any questions about these terms and conditions, please contact us