Thank you for shopping with REDWOOD MARKETPLACE LLC. We hope you are satisfied with your purchase. If you have any questions regarding your order or the product, please contact us in accordance with the return and refund policy outlined below.
- Return Conditions
Unless otherwise required by applicable law, items must meet the following conditions to be eligible for return:
The item must be unused;
The item must remain in its original condition;
The item must not be damaged due to use, installation, cleaning, or other human-induced causes;
The item should, as far as possible, retain its original packaging and accessories;
The returned item must be in a condition that allows for resale (i.e., not compromised by customer use or damage).
Returns will not be accepted for items that have been used, damaged, or rendered unfit for resale due to use.
If the item has quality issues or was damaged during shipping, please contact us as soon as possible after receipt, providing your order number and photos or other relevant information regarding the issue.
- Return Requests
To initiate a return, please contact us.
Please provide:
Order number;
Name of the purchased item;
Reason for return;
Necessary photos of the item or proof of the issue.
Please do not ship the item back to us without first obtaining our confirmation and return instructions.
- Return Shipping Costs
Return shipping costs are determined by the reason for the return:
Quality Issues
If the item has a confirmed quality issue or manufacturing defect, or was damaged during shipping:
REDWOOD MARKETPLACE LLC will cover reasonable return shipping costs.
We will provide a return shipping label or arrange the return through other reasonable means, depending on the specific circumstances.
Non-Quality Issues
If the return is not due to a quality issue—for example, a change of mind, an incorrect purchase, or the item’s size or appearance not meeting personal expectations:
The buyer is responsible for return shipping costs.
If the original shipping fee is non-refundable, that cost may not be reimbursed along with the product refund; this is subject to applicable laws and the specific terms of the order.
- Refund Processing
Upon receiving the returned item, we will inspect it.
If the return meets the requirements of this policy, we will process the refund within 3–5 business days of receiving and inspecting the item.
The refund will be issued to the original payment method used for the purchase. Please note that after a refund request is submitted, the actual time it takes for funds to reach your account may depend on the processing times of your bank, credit card company, or other payment service providers.
- Items Ineligible for Return
Returns are generally not accepted in the following cases:
The item has been used;
The item is damaged due to improper use;
The item shows signs of man-made scratches, breakage, or other damage caused by the user;
The item’s resale value is compromised due to washing, installation, modification, etc.;
The item is missing necessary accessories;
The item’s resale value is significantly affected due to reasons attributable to the customer.
If a returned item does not meet the return criteria, we may refuse the refund and return the item to the customer, unless otherwise required by applicable law.
- Items Damaged During Shipping
Fragile home goods, such as vases, may sustain damage during shipping.
If you receive an item damaged during shipping, please contact us as soon as possible and provide:
Order number;
Clear photos of the item and its packaging;
A description of the damage;
Any other information that helps verify the shipping damage.
We will assist with a replacement or refund based on the specific circumstances.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to assist with the cancellation.
If the order has already entered the processing or shipping stage, cancellation may not be possible; in such cases, you may need to proceed with a return in accordance with this return policy.
- Special Circumstances and Statutory Rights
This policy is not intended to limit or exclude any non-waivable rights consumers may have under applicable federal, state, or local consumer protection laws.
In situations where the law mandates refunds, returns, replacements, or other remedies, we will comply with applicable laws.
- Contact Us
If you have any questions regarding our refund or return policy, please contact us:
Phone: 719-679-6603
Email: info@redwoodmarketplace.org
Address:
3254 S VENTURA WAY
AURORA, CO 80013
We appreciate your understanding and are committed to providing you with reliable and transparent shopping and after-sales service.